The Central Massachusetts Regional Emergency Communications Center is accepting applications for Full-Time Communications Dispatcher.  

    

The Dispatch Center is staffed with a minimum of 2-3 Public Safety Telecommunicators 24/7/365. Responsibilities will include, but not be limited to, answering emergency and non-emergency calls for Police, Fire, and EMS, and dispatching public safety personnel on a variety of calls. All applicants must be willing to work all shifts including nights, weekends, and holidays.  

    

Minimum Qualifications   

Applicants must have excellent verbal, writing, and typing skills. A minimum of a high school diploma or any equivalent combination of education and experience. Strong computer skills, ability to multi-task, and ability work professionally under high stress conditions is required. Applicants must have a valid driver’s license.   

   

Preferred Qualifications   

Previous dispatching experience in police, fire, or emergency services a plus. Certifications in CPR, First Aid, NexGen 911, CJIS, and APCO EMD, APCO PST 1 or equivalent are preferred.   

    

Salary & Schedule   

The individual selected for the Full-time Communications Dispatcher position will be required to participate in the shift bidding process. Shift bids are conducted bi-annually. The position is subject to all pertinent personnel policies, procedures, rules, and regulations; and Collective Bargaining Agreement between CMRECC personnel and the Town of Rutland. This position is eligible for a complete employee benefit package as administered by the Town of Rutland. The minimum starting rate of pay shall be set at $26.46/hour plus any differential. The incumbent will be subject to a probationary period of 12-months of active duty.   

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Health & Insurance Benefits

• Health Insurance: 75% of premiums paid by the Town 

• Life Insurance: Included under Town health and life plans

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Compensation & Pay Enhancements

• Base Wages: Annual step increases for both Dispatchers and Supervisors 

• Shift Differentials:

  • 11:00PM–7:00AM: +$1.50/hr

  • 3:00PM–11:00PM: +$1.25/hr

• Training Officer Stipend: $1,000 annually, paid monthly

• Longevity Pay: $1,000 annually after 15 years of full-time service

• Compensatory Time: Up to 120 hours accrued per fiscal year at 1.5× rate 

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Paid Time Off

• Holidays: 12 paid holidays, including Juneteenth and Patriots’ Day 

  • Holiday worked: 1.5× additional pay

• Vacation Leave:

  • 2 weeks after 1 year

  • 3 weeks after 5 years

  • 4 weeks after 10 years

  • 5 weeks after 15 years 

• Sick Leave:

  • 120 hours/year, max accrual of 1,400 hours

  • Sick incentive: 3 hours/month (up to 36 hrs/year) if no sick leave used 

• Personal Leave: Up to 24 hours/year 

• Bereavement Leave :

  • 6 days for immediate family

  • 4 days for extended family/household members

  • 2 days for close non-household relatives

  • Additional leave possible for out-of-state funerals

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