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Central massachusetts regional 911 district
CAREER OPPRUTUNITIES
FULL-TIME COMMUNICATIONS DISPATCHER
August 5, 2025 - Until Filled
The Central Massachusetts Regional Emergency Communications Center is accepting applications for Full-Time Communications Dispatcher.
The Dispatch Center is staffed with a minimum of 2-3 Public Safety Telecommunicators 24/7/365. Responsibilities will include, but not be limited to, answering emergency and non-emergency calls for Police, Fire, and EMS, and dispatching public safety personnel on a variety of calls. All applicants must be willing to work all shifts including nights, weekends, and holidays.
Minimum Qualifications
Applicants must have excellent verbal, writing, and typing skills. A minimum of a high school diploma or any equivalent combination of education and experience. Strong computer skills, ability to multi-task, and ability work professionally under high stress conditions is required. Applicants must have a valid driver’s license.
Preferred Qualifications
Previous dispatching experience in police, fire, or emergency services a plus. Certifications in CPR, First Aid, NexGen 911, CJIS, and APCO EMD, APCO PST 1 or equivalent are preferred.
Salary & Schedule
The individual selected for the Full-time Communications Dispatcher position will be required to participate in the shift bidding process. Shift bids are conducted bi-annually. The position is subject to all pertinent personnel policies, procedures, rules, and regulations; and Collective Bargaining Agreement between CMRECC personnel and the Town of Rutland. This position is eligible for a complete employee benefit package as administered by the Town of Rutland. The minimum starting rate of pay shall be set at $26.46/hour plus any differential. The incumbent will be subject to a probationary period of 12-months of active duty.
Health & Insurance Benefits
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Health Insurance: 75% of premiums paid by the Town
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Life Insurance: Included under Town health and life plans
Compensation & Pay Enhancements
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Base Wages: Annual step increases for both Dispatchers and Supervisors
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Shift Differentials:
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11:00PM–7:00AM: +$1.50/hr
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3:00PM–11:00PM: +$1.25/hr
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Training Officer Stipend: $1,000 annually, paid monthly
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Longevity Pay: $1,000 annually after 15 years of full-time service
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Compensatory Time: Up to 120 hours accrued per fiscal year at 1.5× rate
Paid Time Off
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Holidays: 12 paid holidays, including Juneteenth and Patriots’ Day
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Holiday worked: 1.5× additional pay
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Vacation Leave:
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2 weeks after 1 year
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3 weeks after 5 years
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4 weeks after 10 years
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5 weeks after 15 years
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Sick Leave:
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120 hours/year, max accrual of 1,400 hours
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Sick incentive: 3 hours/month (up to 36 hrs/year) if no sick leave used
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Personal Leave: Up to 24 hours/year
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Bereavement Leave :
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6 days for immediate family
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4 days for extended family/household members
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2 days for close non-household relatives
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Additional leave possible for out-of-state funerals
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Current Openings
Open Positions:
FT - Emergency Communications Specialist
Position Title: Emergency Communications Specialist
Location: Rutland, MA (anticipated relocation in the future)
Salary Range: $58,219 - $64,854 annually
Position Type: Full-Time (40 hours/week)
See full job description for all requirements:
https://public.powerdms.com/RRECC/documents/2323050
Application Process
Application Deadline: August 19, 2026, at 4:00 PM, or until filled
Anticipated Start Date: September 21, 2026
Overview
The Central Massachusetts Regional Emergency Communications Center (CMRECC) is accepting applications for the position of Full-Time Emergency Communications Specialist.
CMRECC provides 24/7 emergency communications services to multiple communities throughout Central Massachusetts. Emergency Communications Specialists serve as the critical link between the public and Police, Fire, and EMS personnel.
Responsibilities
Responsibilities include, but are not limited to, answering and processing emergency and non-emergency calls, obtaining critical information from callers, dispatching Police, Fire, and EMS resources, monitoring public safety radio systems, and maintaining accurate information within computer-aided dispatch and other public safety systems.
Applicants must be willing and able to work days, evenings, overnight shifts, weekends, holidays, and overtime as required.
Minimum Qualifications
Applicants must:
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Be at least 18 years of age
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Possess a high school diploma or equivalent
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Have excellent verbal and written communication skills
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Possess strong computer and typing skills
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Demonstrate the ability to multitask effectively in a fast-paced environment
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Remain professional and effective during high-stress and emergency situations
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Possess a valid driver's license
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Successfully complete all required background and pre-employment requirements
Preferred Qualifications
Previous public safety communications experience is preferred but not required. Relevant certifications, including Emergency Medical Dispatch (EMD), Public Safety Telecommunicator (PST), Next Generation 911, CJIS, CPR, and First Aid, are preferred.
No dispatch experience? We provide comprehensive training to qualified candidates.
Compensation & Benefits
CMRECC offers competitive pay and a comprehensive municipal benefits package.
Benefits may include health insurance, municipal retirement, paid time off, shift differentials, holiday premium pay, overtime opportunities, professional training and certification opportunities, and opportunities for advancement within a growing regional emergency communications center.
This is a full-time union position. Employees participate in a regular shift-bidding process and must be available to work assigned shifts based on operational needs and the applicable Collective Bargaining Agreement. (Collective Bargaining Agreement Under Negotiations)
Equal Opportunity Employer
CMRECC is an Equal Opportunity Employer. Applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.